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| - I am NOT a bad review writer & rarely complain directly about or to an establishment.....unless I feel truly wronged and/or mistreated. I understand things happen, I understand people have bad days, I understand working with the general public can be trying at times & I understand you can't make everyone happy no matter what you do to rectify situations. However, what I DO NOT understand is a business (who I believe is IN the business of making money & pleasing customers, unless I'm missing the point of owning a business) that is rude, entitled & arrogant, & who seems to not care about making a customer unhappy due to their errors. In enters Globe Salon & its owner/salon director Staci.
I have gone to Staci for a bit over a year. She first did highlights on my blonde hair, which I loved & was amazing. She turned me into a brunette, which I loved & was truly pleased with! So, when I decided to return to a blonde, I of course returned to Staci to do the job. Let me start by saying i am very detailed & go in prepared with pictures of what I want & discuss it in great length before anything occurs thoroughly. I always make sure to go over things again to be sure.
So when I go in for my appointment Saturday the 21st at 10:55 am, I went prepared with pictures of what I wanted. Staci discussed it with me & she said she knew what I wanted. As I sat there & she finished foils & applied an all over color, I began to panic a bit inside b/c the color looked dark. I asked her about it & she said "no it's no brown". Got washed & my hair was dark!! Ashy and grey. Dull and dark. her response?? We had to start somewhere! I've been a blonde my entire life except the last year I was brunette & know a bit about how it works! I barely saw any blonde highlights through it & Regardless, it was NOT what I asked for. I understand taking a brunette to a blonde is not an easy task, but at no point did Staci say I wasn't going to leave with a result close to what I asked for. At that point, I told her it was too dark & was trying NOT to freak out b/c I still had faith in her. So....she highlighted again. Re-foiled & put in more bleach. I stayed under the dryer for quite some time & got washed. Staci dried my hair & it was still dark, uneven color & ashy. Again, this result after my second attempt was NOT anything close to what I asked for. I went to pay & leave & literally began to cry. I really disliked my hair & after being there for 5 hours I was starving, emotionally irritated, frustrated & very nervous about the state of my hair after being bleached twice back to back. Staci said she wanted me to be happy & would "throw in some more foils". She sat me back down & I showed her a picture of what I wanted to which her response was "well if that's what you wanted you should never have shown me the other pictures, just this one, because they are all different colors". Ummmmmm.....am I the professional or are you?!?! Last I checked Staci was the professional & to me, someone who DOES NOT OWN THEIR OWN SALON AND DECIDED TO MAKE THIS MY CAREER, the pictures I showed her looked pretty much like the same blonde colors I was wanting. And if Staci hadn't thought so, the time to discuss that with me & go over any misunderstandings would have been at the beginning of our session, NOT when she felt she needed to defend herself & place blame on someone, clearly me, the client! So......she put in more foils. The result???? Orange streaks in the front of my hair & roots roughly 3/4 of an inch long that looks like I've had a month or two of regrowth. On my way out I caught a glimpse and said to Staci that it "looks orangey". To which she responded "I think it's just the lighting in here". Its not the lighting! It's ORANGE!!!!!! Ashy & grey in back, underneath sooooo much darker the the rest of my head. 3/4 of an inch at least of roots all the way around my face & a terrible straight line on the right side of my head. I'm horrified! Called Tuesday morning & Staci returned my call. She asked for my CC# & said she wanted to just give my money back b/c she "couldn't make me happy". Mind you, she was short, arrogant & COMPLETELY unapologetic. She did not apologize, ask what she could do to help the situation or say she was sorry once for even it not working out. While I appreciate the money back, I now have damaged hair (3 bleachings back to back!) & not even a sorry for the situation! Perhaps I missed some fashion trend where orange is the new blonde & Staci thought she'd school me, just go ahead & do what SHE wanted, not what i wanted?? Did i miss something?!?!?! I've never been so unhappy with a business or so disappointed in the behavior of a business owner!
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