Customer service was great. However, their indoor range is terribly ventilated, and is EXTREMELY HUMID. The humidity inside the range sucks all the enjoyment out of the experience. I kept having to wipe condensation off my scope, my glasses, to no avail. I wasn't sweaty at all, it isn't hot in there by any means, nor did I even stay that long. The moment you step inside the range you feel the stickiness on you. When you leave your clothes feel damp, as if you pulled them out of the dryer a little bit early.
If they could fix their humidity problem I would rate them higher. If you were looking for a good gun store and gun smith, Shooter's world is a great place to go. If you are going soley for the indoor range I would advise going elsewhere. The Peoria location is better in this regard.
If they could fix the ventilation/humidity issue in their range I would give them a four. Since the reason I would drive down there is to use the range and it is so uncomfortable I had to lower it.