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| - I was kind of surprised to see such a wide variance on the reviews for Showcase. It's been a while since I've been there but back in 2002 I bought a new CRV here. The salesman I dealt with is sadly no longer working there. This guy actually did what he said he was going to do. Every promise he made to me, he kept. I have never had that happen before with a car salesperson - ever.
The negotiation was a bit of back and forth but ultimately i just said "look - I know what you guys pay for the car and I'm willing to give you X dollars above invoice". With a little patience, they finally relented and I got what i thought was a fair price for the car.
The day I picked up the car was a little less wonderful and it's why they don't get 5 stars from me. I go in to sign the paperwork and some guy is trying - hard - to push an overpriced extended warranty on me. He's looking to soak me for, like, $2000 and even went as far as to say that the manufacturer's warranty didn't really cover anything and that I really "need" this extended warranty. I understand that these things are almost pure profit for the dealers - I get that, I really do - but don't treat me like an idiot. Extended warranties are not a bad thing, just not at that price. It got to the point that I was ready to void the deal and walk out until "the manager" (I cringe when I hear that term and car in the same sentence) walks in. He quickly rectifies the situation and I buy the warranty for $600, not the $2000 that Mr. Jack Off was trying to get from me. Four additional years of coverage for $600. I thought that was fair.
I have used their service department a few times but only for warranty repairs and factory recalls. At about year two, the air conditioning system gave out and it was fixed under warranty. Good thing, cause it would have cost me about $1,400 otherwise. Another time, the throttle body was replaced, again under warranty. Some transmission part was replaced because of factory recall at no charge to me. I have to say that the repairs were done properly and on time with no follow up visits required. If I didn't live so far away I might go here for regular service but I've found a local guy that does great work for a lot less so I use him.
Having said all of that, I've still got the car and it runs like a dream. Hondas are GREAT cars and this is my third one. Even when I got my Benz I decided to keep the CRV. It's paid for, versatile, cheap to run and built like a tank.
So overall I'd say that they treated me right, notwithstanding Mr. Jack Off. I think a lot of the experience depends on the salesperson you get that day. Like any other business, there are good ones and bad ones. If you get a bad one just walk out and go somewhere else.
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