It was one of the most frustrating experiences I have had with a rental car agency. I wanted to change my method of payment due to a driver change and they told me to go on the website to do it. It wouldn't let me change any of that so I called the center. They then transferred me to the reservation center and they said there was nothing they could do so they transferred me to their supervisor. I spent 20 minutes on hold only to be told there was nothing they could do and that I should speak to the reservation center. Essentially they are charging me twice for one reservation now because they won't refund my card. The customer service agent at the center was the most unhelpful person and did nothing to remedy this situation. Hertz never gave me any of these issues when I rent with them.