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  • Brides to be and buyers beware. The most horrible experience EVER. For such a special occasion this is not the place you want to go for your dress or for anything for that matter. They don't care about you as a customer and are complete liars. I would give it 0 stars if possible. I went in in September of 2016 to look for a dress, I found one I liked and decided to put through the order. The display dress had missing beads and a make up stains so I refused the discount for the display piece. The ladies told me it would be there in 3 months and would call me as soon as it comes in. It was April 2017 and I didn't receive a call so I called. They said its in and I can come try it on. Great. So I went, then to notice that the dress that they apparently took 6 months to order, was in fact the display dress with the same price tag, same prices crossed off, same make up stain, same beads missing. So I asked Christine, is this the display dress? She denied that it wasn't the display dress and that they had ordered me a new one. That was a complete lie because I know the dress I chose and remembered the flaws. Common, it's my wedding dress, I think I would know and note every detail. So to avoid a repeat, I ordered the same dress in pure white and paid in full, giving them a chance to redeem themselves. Horrible mistake on my part trying to give companies a second chance. This was now May 2017 and they had promised that it would come in BY July 29th. I waited, July 29th came around and no call. By this time, I have had it, I called today July 31st and the dress is not in and they denied that I paid in full (I have the receipt, so not worried), and that they will not give me a refund and then hung up on me. How can a bride to be be treated this way and to have more stress 1 month leading upto the wedding is not needed. I had to call back and then Christina told me I was being unreasonable and continues to deny that they were trying to sell me a display dress and that they never promised the July 29th date and it will come in on August 11th, 27 days before my wedding on September 9th.Then accused me of wanting the refund because I bought another dress elsewhere - at that point I was livid. I went in one full year ahead and this is the experience I received. Stay away from this store, the people are not customer oriented and will LIE to you about when they sell you. Zero integrity. I hope no one has to go through what I went through! To top that, I went in today to get a refund and Christina slammed the counter at me and refused to give me the refund. They finally did and made this experience the worst ever experience.
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