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  • I cannot believe how poor the customer service is at this branch. I have been a customer here since it was Valley National Bank, so almost 30 years. I went in today because I received a statement saying that my Safe Deposit box payment was overdue. I have evidence that I paid it in July. That being said the statement was poorly written and indicated that I owed a late fee. I showed the banker that I had paid it and she refused to write off the late fee. I asked to speak to a manager, she said there was not one available. I asked her to write off the charge, she told me she could not. Seriously, there are dozens of banks to chose from and you don't care about the customers who you have. I'm looking for a new bank. This branch has proven that they do not care.
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