Haven't been back in some time because my last experience was, also, not great. Well, I will now remember not to go here any more. Asked for an egg bagel, lightly toasted, with cream cheese. What I got was a hockey puck (hard and charred) with cream cheese. Slow service. Didn't feel comfortable asking for a new bagel based on the staffs lack of wanting to be there. Loved wasting my money on something that would be simple. Thanks for nothing.