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| - Where do I even begin? I began seeing VWFW to have my IUD removed and then for my prenatal care after I got pregnant. They couldn't have cared less for me as a patient. There was nothing genuine about any of the staff or drs.
When I called to ask the nurses when I should be seen for the first time following a positive pregnancy test, they simply said 'it's up to you.' They didn't offer me any advice or guidance.
As I went each month for my check ups, I was HOUNDED by the front desk girls for a payment. They want your pre-natal care paid IN FULL by the time you deliver - regardless of you insurance. I refused to pay for services that hadn't been rendered and they treated me like crap.
I saw Heidi the nurse practitioner every time I went. She was really sweet and while I knew that outside that room she wouldn't know who I was - she was still nice.
When I was 23.5 weeks I went into pre-term labor. I called the dr on call, told her of my symptoms and she had me go to the hospital just in case. When I arrived the nurses were nice but didn't tell me anything. I was in excruciating pain (turns out those were contractions) and two hours after I arrived I delivered my son. Not once was I told I was in full blown labor. It wasn't until a nurse asked me if I wanted them to try and save my son that I had any indication that I was giving birth at the moment.
Dr. Ference from VWFW walked into the delivery room, told me to push then when my son came out, she fumbled him - almost dropping him completely and then soon after was gone to attend to another patient. She checked on me one other time an hour or so later but didn't have much to say - no sympathy, no emotion whats so ever.
My son was life-flighted to St. Joseph's in Phx where he lived for one week. Not once did the drs from VWFW call to check on me or my son. When we got home after spending a week at the hospital with him, I had messages from VWFW saying I'd missed my appointment so I needed to call and reschedule (2 days after I'd delivered). And one from Dr. Ference the day AFTER my son had passed calling to check on me and my little boy to see how we were doing.
They had the decency to send me a condolence card, but instead of taking the time to write each drs/nurses names (or even faking it) - it was simply signed, Valley Women for Women.
When I went in for my 6-week appt I was a wreck (obviously) and Dr. Ference acted as though I hadn't just LOST my baby. She offered me little explanation for what happened basically saying, there were indications of an infection but we aren't sure. It was probably just a fluke.
We've sinced moved from Arizona, but if we were still there I would find a different doctor - one that treated you as a person. Not a number.
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