| rev:text
| - I am saddened that I have to write this review as I thought my calls and emails to the GM and kitchen mgr would have been returned.
We went to Herbs and Rye on a Thursday night in the hopes of having an amazing meal,
but left heavy-hearted knowing that we probably would never return again. My
husband and I have been visiting your establishment for the last 2 years during
happy hour and have always had an amazing experience. We have been served by
Rickey several times in the past, and left extremely satisfied and happy. I have always
referred people to your establishment when asked "Where can I get the best steak
in town?". We've brought family and friends on numerous occasions as well.
We began our dining experience this evening at 6:30 pm. We were made aware, upon
ordering our food that if we were ordering a steak, to expect a 30 minute cook
time. We placed our entire order at 6:40. Chorizo meatballs, Truffle Mac and
Cheese and 2 Filet Mignons-cooked medium well with blue cheese topping and garlicky spinach. We anticipated our steaks to come out within the 30 minute "window" referenced, but they were not delivered to our table until 7:35. An entire 55 minutes later. I asked Rickey
if the restaurant was short staffed that evening, to which he replied "for happy hour, we
are short-staffed in order to keep the prices low." When our steaks finally
arrived, they were overcooked and dry. And, instead of an apology, our waiter,
took out his light, and asked us to cut them in half, like we were at Chili's. He proceeded to tell me that medium-well meant light pink, to which my steak was GREY in color.
He then saw they were grey and a little "overcooked" and would be sent back. I
told him that I didn't want to wait another hour for the steaks, to which he
replied "they won't take that long, there's always steaks already on the grill."
New steaks didn't return to the table for another 30 minutes. By this time,
we've been sitting for 90 minutes. Unacceptable in my opinion. I realize it was
happy hour, but this should never be an excuse as we've never encountered this
before. We were told a manager was going to come to the table, but never did.
By the time we received our check, it was 8:30, and we had spent enough time wallowing in this disappointing situation. I have read all of the success stories and effort to turn this
restaurant around, and I have appreciated the service and food in the past. If I
knew that I was going to be sitting for 2 hours, I would have gone to the strip
for a better experience. I'm not generally one to write letters or complain
about food not being cooked properly, as most of the time, it's rectified in a
timely manner. I was even more shocked that we were about to be offered dessert as compensation, and would have had to sit another 30 minutes. We politely declined. I've given the GM and the kitchen manager 4 days to contact me via reply to my numerous emails, but so far, they have not. It's a complete shame they don't have their act together in keeping local visitors who used to visit monthly.
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