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  • I came to South Philly steak and fries and had a very poor experience. First and foremost the cashier input the wrong sandwiches. I ordered a chicken Philly with pepper jack and another chicken Philly with American. It wasn't until the line cool Raymond was halfway through making our order that we realized we got overcharged. After notifying the cashier she refunded us after waiting for 5+ minutes. She then failed to notify Raymond that he was making the wrong food. So we told Raymond that it was supposed to be a chicken Philly not steak. He argued with us and replied that it was not wrang in that way. He then argued with the cashier as well saying she entered provolone instead of pepper jack even though he was incorrect. Overall very unproffesional. In addition, Raymond had the grill pulled out, and it looked as though the grill top hadn't been cleaned or scrapped in hours. By the time our sandwiches were remade our cheesy fries were soft/cold and the cheese became gelatinous. Poor service, poor communication, poor quality of food. Will not order here again.
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