This review is just for the retail space and the receptionists that greet you when you first walk in upstairs. The Grand Spa is located towards the back of the MGM property right before you walk down to the MGM pools and before you make a left towards the people movers that take you to the Signature at MGM Grand.
I was on a mission to find a specific body scrub for someone that was purchased in their retail shop in the past. All I was armed with was a photo of the top of the container/jar. I walked up to the reception and as random as it was, showed it to them asked them if they still sold it. They were unsure and seemed thrown off by the brand and flavor of the body scrub I was lookin for. Yes, I call it flavor... The lady I first talked to, african american, was nice and politely told me they didnt sell that brand. She showed it to another lady (caucasian) who seemed like her supervisor and she just brushed it off without even looking at me saying she'd never seen that brand. Really? Couldnt even be bothered that much? But you're here at the reception area to help customers, right? It was in fact sold there before. This was just last year. Do I look like I'd make my way all the way to the spa if I didnt know the facts?
So I walked away and got a little more info on what I was looking for and walked back to the nicer lady to ask if there was a retail store for the spa I could check out. She was glad to tell me where it was and directed me down to the stairway that led to the mens & womens spa and retail shop. The retail space is small and is made up mostly of items & products for women, as it should. But there were some men's items as well. I was browsing for a while until a nice young lady helped me. I re-told her my dilemma and she found me something close to what I was looking for. She opened up the tester so I can check that particular flavor if it would work. Sold! I bought the big jar.
3 stars for the 2 nice ladies that helped me with good customer service. -1 for the other person that couldnt be bothered. Eye contact is key. Dont they teach that on the first day?