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| - BUYER BEWARE! We hired an installer to install laminate throughout our home. Installer purchased the flooring from HM Flooring. Two weeks later, in the kitchen, the part of the laminate that interlocks starts snapping and breaking. The installer took a piece back to HM Flooring and they actually gave him new boxes to replace the whole kitchen. Great. Fast forward 9 months later, the flooring is popping up in places. We thought maybe it would settle, but after another month, it just got worse. It's not locked together, it's separating. We called the installer who was great - he came right out and looked at it, called the HM Flooring and took a piece over there to show them where it was breaking. HM Flooring sent out an inspector. According to the inspector's report, it's an installation problem, but he doesn't say exactly WHAT the problem is. We had another installer look at it and he says it's a product problem. Carlos from HM Flooring came over to look and proceeds to tell the installer's employees that there should be a 1/2" gap for expansion. I don't even know how to install laminate but I know it's 1/4" gap!!!
So, here's the rundown people. HM Flooring will not warranty the product. They will not replace it. We were told there was a 20 year warranty on the product by the installer, who was told that by HM Flooring. From what I have heard, HM Flooring buys bulk products from China that are crap with no warranty and they won't back it up, so use them at your own risk.
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