I have been a long time customer with Cox and stayed with them because of their excellent service. In the last few years their quality of the service has gone down. We were quoted a price to upgrade our service, when the bill was received it was much higher than the amount quoted. We would have never changed had we known this. The customer service rep noticed that the invoice was written incorrectly, but refused to change it to the amount we were quoted.
We feel that we were deliberately misled.
We will be looking into other options. Customer loyalty is not important to them.