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  • I am new in town so for my first appointment I hired Sal's through a Groupon special, which was a very good deal since the service call and one hour of service was included in the price. There was quite a delay with arrival time, due to an unforeseen challenge at the previous job, but once the team arrived, my leaky bathtub faucet was repaired in less than an hour, and has been fine ever since. On a second service call, I had the team of Ray & his assistant Thomas for a furnace check & clean, as well as a check of my kitchen hot water faucet, which had low water pressure. These guys represent what I look for in a service call - arrived on time, were pleasant, and gave me feedback on what they were doing and why. Ray was able to quickly analyze the problem (even though this is an older home with no basement for easy access to the plumbing) and make the correction. Thomas did a thorough job of assuring that all parts of the furnace were in good working order and clean. The furnace was cycled to ensure proper operation. I would feel confident to call on this company again. My only suggestion is that when you call about your appointment time, try to get a date when you can be first on the list because it's difficult to foresee how long the appointments before you might take. Or make sure you have your cell phone with you and are within 1/2 hour driving time to get back home when you get the call. I feel this company is run by someone who genuinely cares about the quality of the work and the satisfaction of his customers.
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