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| - This is one of the the worst Papa Johns locations I've ever experienced. I have had multiple issues and actually plan to go to the store today to speak in person with a manager.
My first experience, although living roughly .5 miles from the The Plaza location was told they couldn't deliver because my address didn't come up for them. I do live in newer construction, but it had been probably 9 months, and other places have figured it out. Being so close, I provided cross streets that had existed for years and explained exactly where my house was. Still told no. A friend had the similar initial experience and they did deliver. Inconsistent customer service I guess depending on how lazy whoever answers the phone is feeling.
Second issue, I have a kinda complicated, although not crazy, order: no cheese, extra sauce, tomatoes, banana peppers, peppers, onions, olives. Essentially a veggie pizza with some substitutions. I get that it's atypical so I make sure to confirm every time. The price should be just at $10-11 with tax for a large. On multiple occasions I've been quoted from this price up to just under $20. I then have to explain it should only be around $10-11, the untrained employee generally figures it out with a coworker and things are resolved. Still no delivery, but I'm not a big fan of the other pizza delivery option for the area, so I'll settle for carry out.
Now for my most recent experience, called The Plaza location using the number listed here on Yelp. The employee who answered did not say the location, I had no reason to question it, so I placed my order and was psyched when he told me my total would be $10.83. Yay, someone who gets it right! I don't have to do my whole explanation! I tell him my friend is already there waiting so if any way to speed it along it would be appreciated. In 15 minutes my friend goes in to pick it up. No pizza. The number listed was for another location, and the employee acknowledged to her, "oh yea, it's wrong in Yelp." Lazy! The employee doesn't have to fix themselves but clearly they know this is an issue. Shouldn't the manager work to correct? I have submitted to Yelp as of this morning. Then we reorder. I tell them the exact combo again. They repeat it correctly. I hang up. They try to charge my friend $17.50. I had proactively text her what the price should be and how to explain it. The employee tells her I must have gotten some crazy deal, ummmm NO, and says for inconvenience will give her a 50% discount. As if he'd done her a favor, quotes the price as just under $10. She was too annoyed at this point to argue. She brings the pizza home and not only is the order wrong, and missing two toppings, but it is the saddest pizza I've ever seen. They gave us the tiniest amount of each topping. Please tell me this looks like a $17.50 pizza??!!
NEVER AGAIN!
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