After raising the issues on my previous visit with the owner and his wife, they listened attentively and addressed them with me with sincere apology and asked me to give them another chance. I took the offer and scheduled a two hours session with one of the therapist that will best address my needs. Since we had two hours, she worked through my back, shoulder, thigh, and spend plenty of time on my neck which most therapists didn't get to do since most of my time was spend trying to loosen my knots on my shoulders that plagued me over the years of physical work that I do. At the end, it was heavenly. I highly recommend this place to all since they do strive to do their best when situation arises. I have managed and own many businesses and they certainly have went above and beyond to please their customers which is essential today's business environment. I wish them the best and will return soon when time permits.