This location is a joke. My agent left and I found out after an email to him bounced back. I looked up the remaining agents at this office and emailed two of the only agents with tenure asking if they could be my agent and answer the 1-2 questions I have. Everyone else at this office was new and didn't have enough experience for me to trust them. Neither agents responded in over a month. I called the 1800 number because I needed to change a policy for a new car and the agent sent an email to the office manager letting them know they needed to respond to me. It has been two months now and no one got back to me. I cancelled my policies and am now working with a new independent agent who has the common sense to respond to emails. I'm also paying less for my policies and was able to add an umbrella policy. Stay away from these agents if you expect any level of common sense customer service.