So first off im not a big complainer so i will make this short .. im am alo not big on making appointments but this being my first time to JC Penny and being in somewhat of a hurry i decided to. So i showed up right on time . There were 4 women cutting hair and so i sat in the waiting room. AFTER 15 MIN I STOOD UP AND WALKED AROUND THE WAITING ROOM FOR ANOTHER 5 and finally some lady acknowledged me . I told her who i was there to see and she yelled to that person and said i was there. After waiting another 5 min without so much of a word from my stylest i finally said nope, im cool, and i left. I seriously needed a haircut that day but i was over it. It upsets me even thinking about it now. So much for making a appointment