The person who originally took my order, Austin, was great but this location I CONSTANTLY have problems with. They take forever and apparently now they're lying to customers. I've been sitting in my house for over an hour waiting on my order. When I called into the store to check on it the guy immediately went on the defensive saying "Ya my driver went out knocked on the door waited for several minutes and called several times" I told him this was untrue and that I got one phone call upon picking up the phone the person immediately hung up. He went on to explain his driver was there for over a year and he wouldn't lie when I offered to come in there and show him my call log he yelled out for the driver and said hey this lady said you didn't go there at all and was like well it'll be 20 minutes no matter what. I asked if I could just come pick it up and him refund the delivery charge he said he would have to completely void out the order and REMAKE it. I just said fine I'll wait the 20 minutes but let's see if it actually shows up. I haven't ordered from Jimmy John's in months bc of their poor customer service and after tonight I probably won't be ordering from this location again. I'd rather spend 20 dollars elsewhere.