I ordered a pair of shoes online in the same size, make and model as my current shoes but when they arrived they were actually an inch longer, a size bigger and didn't fit.
I drove all the way to the store to inquire about exchanging them for a smaller size, or even another pair of the same size, assuming they'd been mislabelled. The owner/manager refused to listen to my request. He repeated rudely that there were no exchanges or refunds-- no exceptions. When I asked other employees if there was anything I could do they gave me a look like they'd like to speak up but didn't want to risk the wrath of the boss.
I called Asics and they immediately offered to ship me another pair, admitting that mislabelling shoes can and does occur.
I went out of my way to support Brown's when I could have ordered the same shoes for the same price on Amazon. I believe in small businesses. But I will never go back to this store and will make certain to tell all my cycling/running friends to take their business elsewhere. The owner has less concern for his customers than any business owner I've ever encountered in any part of the world.