Spending the week at The Westin Kierland and decided to try Snooze for breakfast. It's a clean and inviting restaurant tucked inside Kierland Commons. Indoor/outdoor seating with a friendly staff. Our server was pleasant and helpful in our entree choice. However, after quite some time and several coffee refills (from another server) later he asked us what we'd ordered. He returned and acknowledged he didn't put in the order. It still took some time for our breakfast to arrive. It was decent and he said he'd take care of it on the bill. We received the check and he took off a juice and a coffee. Pretty disappointing as that wasn't what he screwed up! No manager visited our table and we were there almost 2 hours!! Probably won't be returning.