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  • I have moved a few times but this is the first time that I have had the worse experience ever with a moving company. I have my stuff scheduled for delivery and of course was short with the funds, not fault of the company. However, I was getting paid the next day and had half the cash of the final amount owed to Elite, called and spoke with Roy (the duty manager) who was rude and would not under any circumstance work with me. He told me that I would have to have my stuff returned and rescheduled for delivery with a fee of 700 (this was $200 storage and a cancellation fee). I contact Roy, ask if what is owed is the balance due and the $700. He says yes. So, of course I had to get the money send it to Elite for next day delivery. 21 days later I get a phone call from Roy stating that he was going to put my things up for auction if it was not paid within 30 days of my first scheduled delivery. This time he was a little nicer, but still rude. He said he was willing to give me a night time delivery because I did not want to have to take off work. Thanks Roy, you are the best. I send them a POSTAL MONEY ORDER on a Wednesday with a note stating to contact me once it was received. NO CALL. I called them that Thursday, and of course Roy was busy asked for a return call, but never received it. I called again that Friday to see if at least the money order was received and again the "duty manager" was not available. On, Sunday I receive a call from Roy, stating that my stuff would be there the following day, later in the evening with no ETA. Monday afternoon I decide to give them a call to make sure everything is set and I get Roy again. He states that my stuff may not be there until after 6, but everything was a go because they had another drop off in my city. Great, this is all great to hear. Welll, Monday night around 7pm I get a call from Roy and he tells me there is a problem. That the storage place they hold the goods closed at 6 and his driver was late. He states to me that under federal law, he cannot hold me responsible for wanting a later delivery ...UMM WHAT?!? He says that his men would be at my house the following day, but around 10-10:30am. Ok, I can work with that. Welllllllllllllll the drivers get to my apartment and they tell me there is another fee for elevator and anything more than 75 feet. So now I owe them another $235.00 for distance. Ok, Roy you could have told me that but no big deal. I need my stuff. I WILL NEVER USE THIS PLACE AGAIN. I will not be referring anyone to this company.
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