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| - I have been here on a few occasions. I had positive feelings in the past, however the most recent experience has left me with a feeling of mistrust and not like a valued customer.
My girlfriend and I both ride, and have purchased front and rear brakes for her bike as well as other various accessories from the shop. After about a year, the rear brake has gotten soft on her bike, and on mine as well. There is still a good amount of pad on them , but are really soft, so I wanted them bled. I do not have the tools to bleed them personally, hence my visit here. I was told they need new pads, and although I JUST put new pads on a few months back (metallic mind you), I was told by the shorter stockier mechanic that, "Some pads wear out in just one run back east." It is CLEAR they are not worn out, but they aren't brand new either.
Now , I am no moron, and I have my own two eyes, but there is a good amount of pad on them. Furthermore, when demonstrating the stiffness in shifting on my front gears, he assertively states in a condescending tone "Don't do that. You will break things."
Now, although he may be correct, there is no reason to talk down to me like that. I have never seen this guy before, and everyone else there has been much friendlier and approachable. Regardless of his intent, the staff should be appealing and charismatic, not stern and short (no pun intended).
I opted out to having work done on my bike, but after the repairs are done on her bike I will be looking for a bike shop, and recommending my friends elsewhere.
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