Being a mall salon, I didn't have high expectations for this place going in. My stylist was friendly and did a pretty good cut and style. What was missing from this place was the "extras" that I expect from a salon of these prices - I was not offered a drink, the stylist abruptly walked to the cash when she was done cutting my hair instead of helping me to disrobe, and just seemed to be more concerned about making sales rather than building a guest connection. Of course, when it came time to pay, the price was higher than what was communicated on the phone when I made the appointment. This often happens at salons like this, so I would be careful to make sure if you are at all concerned about price. Compared to the other mall chains eg. Donato's and Fiorio, this place falls a little short. I probably wouldn't go back.