I'm really torn between 1 and 2 stars. I've had the ribs before and they were fantastic, but today was my first experience actually eating in. I was extremely under-impressed with the customer service skills of the lady at the register. She was short, and it was evident she was irritated when I paused to order a side. I didn't get my drink cup and had to go back to the counter and ask for it. She very impatiently and rudely (with an almost accusatory tone) asked me if I paid for a meal. Not how I wanted to be treated.
When I got to the table to eat, my side wasn't in the bag, and my experience with the cashier was bad enough that I didn't bother going back again for fear of receiving her accusatory tone like with my drink cup.
Needless to say, while I thoroughly enjoyed my pork sandwich, I will not be going back to this establishment. It was evident they were either short staffed, or someone forgot to order supplies, because they were out of different meats and sides. While I can understand these situations may be frustrating, it's not the customer's fault and they shouldn't have to deal with it in sub-par customer service.