I had their 80/10 service for all of 7 days before switching back to Cox. I had to reboot the modem every 4-6 hours to regain full speed. After that 4-6 hours I would get 20/4 max .. I spent hours over that 7 days with tech support, cleaning my line, optimizing my line, resetting my modem all with no workable solution other than, just reboot it when it gets slow. Horrible service.