They take forever to make your coffee. I also think they are extremely overpriced. The drinks aren't bad but they aren't worth the price you pay for them. Waiting ten minutes for a drink is insane though and that's how long it takes. It's one thing if they have a lot of orders coming in. I would never complain if they were busy, but every time I have been there, there's been maybe one or two people in front of me and it takes forever.