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| - So disappointed!!!!!! I have been wanting to come here since they opened. Upon our first attempt to eat here, was on a Sunday night. The wait time was over an hour. We decided to pass and come some other time.
We came on 12/28 around 5:45 pm. Were pleasantly surprised to be seated immediately. We ordered 2 appetizers. The meat topped French fries and the pollo quesadilla's. Both came out at best Luke warm. The flavor of everything was great from what I could tell and we were pretty hungry so we ate a few, but then pushed aside. Our meal came out shortly after.
I ordered 3 mixed tacos, beer battered fish tacos, the grilled fish tacos with shrimp and the beef brisket tacos with a side of refried black beans.
My husband ordered the carne asada burrito.
When they came out, I immediately stuck my finger in the beans, only because of the way the appetizers came out.... Luke warm at best, then felt temp of all the meat on the tacos...cold!!!!!
My husbands burrito was the same. At that point we looked for our server and motioned for her to come over. I asked her to feel our food and as she did she said it wasn't hot and we said exactly. She said she would send the manager over. He came over and I had him go thru the same thing and he agreed that it wasn't up to par with their quality. Apologized profusely, was very, very nice about it. Said he was going to talk to the kitchen staff and check quality on everything else. When he returned, again apologizing, he said he would take everything off the bill and would have everything made fresh within 5 minutes. While he offer was decent enough, we opted to just leave and perhaps come back for another try some other time.
My concern was that especially with fish and shrimp it has to maintain a certain temp as to not make people sick. And...how could a beer battered fish taco possibly have come out cold if it was made fresh?! So, that means that it truly wasn't made fresh, which begs the question, how long was it sitting out for before they decided to serve it to me?! .........not good at all.
I give the server a positive review, as I feel she did a good job all the way around and the manager a good review as he did try to accommodate us and make the bad situation right. However, the cooks need to be fired in my opinion. Horrible.
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