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  • My purchase experience was the same as everyone else here, it was excellent. My issues have occurred after the sale. First, I spend an additional three days in the financing process because we own our own business, and it's a mature company so I wanted the vehicle in the company name with myself as guarantor only. In other words I was ultimately responsible, but the credit would only show up on my credit report if I ever actually had to become responsible. Finance was aware of what I wanted and assured me that if I provided the company info requested, it would be so. Of course less than a month later I received an email firm my credit monitoring company about a new account and of course it was Acura Financial Services and of course Hendrick then said what I wanted was not possible, and was never mentioned to them until I called to complain. That response of course was not true, and it's definitely possible to purchase vehicles and real estate using that same method. It's now been 6 months and I have not had so much as an email from them, not from sales or from service, so I am now sitting in Metro Honda for my first oil change for my 2013 RDX. Can't say I ever wish to go back to Hendrick Acura.
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