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| - My husband and I stayed here over the 4th of July weekend. We were so looking forward to the stay after looking at the website and loved that each room had a kitchen and that the resort had no casino. In the past we've stayed at other nice resort/hotels in Vegas that had similar set up without the casino and check-in was always so much faster and easier. Vdara disappointed us from the get go. First the entrance to the hotel is difficult to find even on the strip. The signs are tiny, the road takes you in loops and is overall a BIG headache. Most hotels on the strip have a back entrance, not this one. The only way in is from the Strip. That sucks considering the traffic on the strip is horrible. It can take you 15 minutes to go one block! Upon finally getting to the hotel, the only way to park is w/valet. No self parking? Come on! Sometimes I don't feel like tipping everybody 10 times a day! But Vdara says that's what the resort fee is for. Yeah, right. So the check-in counter was a pain in the ass. 3 long ass lines. Why don't they get smart and make one line for all of us to stand in. That way we can go to the first available person?
On to the room. The furnishings are nice and modern. But there were some major issues with the room. 1) No pots, pans, cups, utensils, etc. in the kitchen. Completely bare when you open the cupboards. You have to call housekeeping to bring each and every stinking thing you want up and that takes them at least 30-45 minutes. Such an inconvenience, when I wanted a cup of tea like an hour ago! They don't even give you a coffee maker. Also, the refrigerator is the size of a medicine cabinet. I kid you not. Go ahead and try to fit a few things, and you will see how ridiculously small this is. 2) Bathroom door was one of those sliding doors. Ours was already broken and the lock didn't even work b/c it wouldn't slide all the way closed. 3) The blackout shades are broken into 3 sections and each section has a 2 inch gap in between that lets in all the bright sun in the morning. Forget about sleeping in past 6am, unless you put a pillow over your head. 4) No robes in the room. You have to call housekeeping to bring it up and that takes 40 minutes. Again, a pain when you wanted to use it a 40 min ago and are now waiting to take a shower b/c the robes haven't arrived.
So one morning since there is no coffee maker, my husband goes down to the only cafe in the whole hotel to grab a cup of coffee. The line was about 15 people long and he asked the cashier if he can just order a cup. She tells him no, and he has to wait in the big a$$ line. Another person asks, same answer.. wait in the big a$$ line. So a third person asks and the person says OK. WTH? By the time my husband gets to the front of the line he tells the guy they should be consistent or have a line just for coffee. The guy rolls his eyes and shrugs with a look like "I don't give an F!" So my husband goes to the front desk to see if they have a comment card he can write on. They tell him "No, we don't have one. You can fill out an online survey that we will email you." Husband tells front desk, I have my comment fresh in my mind and want to write it down now. Front desk tells him "Go write it on the room stationary." Husband is pissed, but goes up to the room and finds there is no room stationary. Only the little 4x6 notepad. So my husband writes his complaint on the little notepad and said he expects a call or email from their manager. Husband turns the card in to the front desk. Over a week later, we still have not received any response from Vdara. This place just sucks and they don't care about the customer at all. Vegas is a hospitality town. We had great customer service everywhere but here and we go to Vegas at least 3 times a year. Go somewhere else until Vdara improves their customer service. Trust me. These little things add up to a frustrating stay anywhere. We will not be returning. Vdara, you lost our business.
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