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  • AVOID this company AT ALL COSTS!!!! The sales rep Rudy can sell a good line but the follow through leaves much to be desired. WITHOUT MY PERMISSION or knowledge, Rudy had the workers come take out the curbing after I mentioned that I didn't like it and wanted to talk about options to change it. The owner, Josh, was extremely rude when I called him very upset that people had trespassed in my yard when I wasn't home and tore part of it out. They dropped the ball multiple times with the initial install date. Rudy would say that they would come out on a certain date. When I contacted him the day before to re-confirm because I hadn't heard ANYTHING about it, he told me it wasn't happening until the following week. When the install actually did happen, Rudy failed to provide vital information such as when materials were being dropped off. The result was that they dropped a huge roll of grass in the middle of the driveway and pavers/ sand in front of my neighbor's house instead of mine. The actual product install was mixed. The pavers looked good, but the curbing was really ugly with a huge area flattened out. When I went out and told the guys installing it that I didn't like it, they said that half of the curbing was going to be covered. But it wasn't. When I contacted Rudy to tell him that a huge area was flattened, he said it was "for drainage"- which he failed to mention at any point during discussions. When I asked if there were other options for the curbing, he said he would talk to the owner and get back to me. In true Artificial Grass Masters fashion, no one communicated and I came home a week later to people TRESPASSING in my backyard and the whole curbing torn out. Eventually they came back out to install a paver border to replace what they tore out. But I SPECIFICALLY asked if that option would allow the grass to be secure. In short, it is even worse now with large gaps between the grass and border and large areas of the grass unsecured. Now I have to have someone else fix their work.
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