I hired Eco Clean to shampoo my carpets after I vacated a condo I was renting. The carpet had some heavy soiling on the wear pattern and Patrick explained to me, that the Groupon Coupon I purchased was for a basic clean. He recommended a heavier solution to really clean the carpet deep down. I opted for just the basic clean, since I had to leave my landlord a NON-REFUNDABLE cleaning deposit. Surprisingly the basic clean did come out as expected and I was very happy with it. Patrick was honest and took time to explain the pet stains and heavy wear areas really needed the deep cleaning.................yet he was still very nice when I went for the basic cleaning.