| rev:text
| - I am super annoyed tonight. I am updating my review of this location to 1 star.
Let me say, my kids and I used to come to this location literally about one a week, several years ago. It has drastically gone downhill over time.
My little one for some reason remembered that this location has a chalk board in the lobby when we were walking through the parking lot. Got inside, only to realize they are out of chalk. First disappointment.
We were seated, and the hostess didn't give my little one any crayons or paper like they normally do. We asked the server, and we were told they are also out of crayons, but that the manager was trying to find some in the back. Second disappointment.
I ordered the freckled lemonade, which was very watered down, and only had 2 pieces of strawberry in it. Third disappointment.
I ordered the Royal burger, no bacon, with a veggie patty. The burger came out with 2 giant pieces of bacon it. Normally I would ask the kitchen to remake the burger, but based on my last experience last week at this same location, I didn't bother.
Side note, last week I ordered the croissant blta, no bacon. Of course, the sandwich came out with bacon on it. I asked them to remake the sandwich, and it was brought out just a few moments later. I took off the top piece of croissant to see, and sure enough, there were 2 holes where the wooden sticks had been put through the sandwhich. They didn't remake anything, just removed the bacon. I could have done that myself I guess. Good thing I'm not allergic!
Back to this visit. Ate my food, and drank my water I had ordered in place of the lemonade. Decided to order dessert to go. I ordered the freckled lemonade cake. I have had this dessert about 4 times now.
Well, I just opened my cake and there is no strawberry sauce or strawberries! Seriously?!? Isn't that the point?
I told the manager about most of this when she stopped by our table. She didn't have much to say other than "I'm sorry" and "we will try to do better." Then she took our $4 onion rings off of the bill. Ugh.
I am really disappointed. We used to come all the time, and have been customers since this location opened in 2005. We most likely won't be going back for a while. The service has slowly been declining. They won't even take your payment if you are using a debit card. You have to do it yourself on the little kiosk things. Super annoying.
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