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| - Let me start by saying that this is a fantastic music store gear-wise. My goal isn't necessarily to knock them, but to use myself as a cautionary tale as far as their repairs go...but I digress.
So I wanted to support the newest music shop in town by having them bias some new power tubes for my vintage Musicman 130 HD head, as well as look over the electronics. Little did I know the proverbial monetary roller coaster ride I was in for. Rather than make this a newspaper article worth of content, I'll get to the bare bones of the situation...This bias job was an even $100. Not too terrible. I brought it home and it broke down within a week. I'm not saying that this was their doing, but if they really checked the electronics, wouldn't they have seen this?
I bought it back to have them fix it. They kept it for a total of around 2 months (I guess it took awhile to find the root of the problem). During this time, I had to call if I wanted any update whatsoever. After the long wait, I received a call saying that the amp was done, and the repair was going to cost me a whopping $365 (I paid $350 for the amp). They were not willing to negotiate the price at all, even though they neglected to update me when the price was reaching the $100, $200 or even $300 range. To me, this seems like what I would expect from a shady auto-mechanic shop rather than a warm, local guitar retailer.
Overall investment: $465 with NO wiggle room for an amp I paid $350 for.
Again this review does not reflect their selection of vintage gear, which is actually very good. They are also all very friendly people. I would buy an amp from them, but never again will they get my gear for repair.
- Jeff
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