I have a contract with these guys- have had problem with an area of my house still showing termite activity- was about to forgo my contact and get someone else- but I will add that this latest tech whose name is Mark Johnson has just changed my mind about this company- if these termites are still here after this they are super bugs!!! Remember - u get what u pay for-- and these guys will do everything to make it right-that's all u can ask- with termites it's a continual fight-kudos!