I ordered the XL Pizza and 20 Wings deal for pickup. The lady that took my order over the phone was kind, and when she checked me out at the shop she again displayed good customer service. I got home with my pizza and it looked great on the top, but when I picked it up I could see the bottom was very black. It wasn't burnt enough to make it inedible, and the flavor of the ingredients helped to get it down. The burnt taste did pervade the experience, and made the crust have a bad texture. It seemed like a well made pizza that they cooked too long, so I think I will give them one more shot. I'll post again if anything improves.