You got to love an owner who will come to your house, look you in the eye and make things right! Take a look at all of their reviews and you will see Tom persoanlly addresses any issues. There is not enough of that any more.
My previous review was not one or two stars so I didn't expect to hear from A1, but that same evening there was a message on my answering machine from Tom. He came out, looked things over, talked to me and made an adjustment.
While still not the cheapest (nor do they claim to be or try to be), they are absolutely a solid company that stands behind their work and makes sure their customers are happy.
I would rather pay a bit more for a business that I know will make sure I am happy instead of paying less and rolling the dice.