Wow. So I ordered to go and whoever answered the phone sounded like she was in the middle of a parade! I asked what soup they had and she says no we don't have any promotions. I told her no soup and she said hold on while I find another phone. She switched phones but I could still barely get my order through. I wouldn't have really minded much I've worked in the restaurant business but she had no customer service at all. This place is ghetto. Ghetto ghetto. You would think in a chain such as this there would be some kind of quality control and thorough training but I've been to this location on a couple occasions and the service has never improved. Ghetto. Oh. And to top it off, she told me 40 minutes wait for soup bread sticks and tiramisu... Wow.