| rev:text
| - First off the waitress CeCe who is Filipino is completely RUDE!! I wanted to order the lunch special and she told me that I couldn't because it was a holiday. That would've been nice if it was told to me first after we were sitting there for 10 minutes. I asked to order a shrimp tempura appetizer. I'm Japanese and I said "tempura" the correct way. She in a condescending tone said you mean shrimp "Tempura" (Tem pooh rah) how usually a white person would, not knowing the language, like she was correcting me! Even my friend who was with me and is half Filipino found it rude. Then I asked how big the sashimi salad was, she came back after asking the chef and said big. When I said exactly what is big? She rolled her eyes and walked off to go ask again.
At this point, I ask to speak with a manager. She says to me, no manager is working but you can talk to my co worker. How is nobody in charge working? What if something happens? What's the point in that? I did talk to the co worker and I told him I no longer want her as a server. So he served us. He was actually very nice!!
I also want to note that the girl at the table in front of me had to get up and go to the bar herself to get a refill on water. That table did not look happy. The waiter kept apologizing profusely.
Then, after everything comes out, guess what is missing? My shrimp "tempura"! My friend is already done eating. At this point, I'm fed up! I walk over to the sushi bar and ask the sushi chefs if there is someone working I can talk to because I'm over this! They tell me the owner is working and will get him! Wtf?!! The owner is there?!!
The owner comes out and he's Korean. It also took him forever to come out. It made us think he must not really care what is happening. When I explain what happened, and told him about the tempura he gave me a look like he also didn't understand why I was saying tempura like how it's supposed to be said in the Japanese way! Tempura is Japanese!!! And you own a Japanese restaurant!!! Anyway he eventually did comp our meals, which I did appreciate but I will never return. They also gave us the shrimp tempura to go.
When I got home and looked at the shrimp, they were all very thin and not what you would expect from a 4 star sushi restaurant. The lid from the sauce also came off because of the heat from the shrimp so it was drenched.
The food is decent (not 4 star yelp worthy) but honestly, it seems like from these reviews they really need to work on their customer service skills.
Do yourselves a favor and skip trying to get sushi in Summerlin! It seems like the only good sushi is in the casinos.
Since I can't respond to the owner's comment, at no point did we ever curse out the waiter or make fun of her!!!!! And if we did, then why would I be asking to speak with a manger or owner? Nor did she ever tell us that there was no lunch specials to begin with! Just look at the other yelp reviews based on the service here and you be the judge!
He also just yelled at me on the phone when I called to tell him on the phone that we in no way cursed at her or made fun of her! He called me a racist because of my review and said we made fun of her. How is saying exactly what happened racist? She WAS correcting me on how to say it. That's like me going to a Filipino restaurant and trying to correct them. He actually said what does you being Japanese have to do with it? And apparently I'm also racist because I said he's Korean. He also said the server apologized twice to us. No she did not apologize at all! When I asked did he witness her apologizing, he yelled at me and said I trust my servers! Then do you believe she really didn't roll her eyes at me when I asked about the salad? And I'm glad this guy thinks it's ok that she did according to his reply. The guy server apologized to us for our shrimp not coming out. The owner is extremely unprofessional!!! The manager Ryan had to get on the phone and he is extremely professional and had to rectify the situation.
You can look through reviews on yelp and see how unprofessional the owner is.
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