Had a crack in my windshield and Safelite took care of all aspects from getting the insurance through the process to doing a fine job replacing the glass itself. I had the work done at their shop and the car was ready to drive after about 1 hour and 45 minutes. The waiting area is sparse but, serviceable with DirecTV to watch if you are so inclined. Make sure you eat before you go because there is NOTHING around to walk to while you wait.