We were excited to try a new sushi place. However, we encountered a few problems when we arrived that caused us to leave without ordering.
After seating us, the staff ignored us for several minutes, despite the fact that there were only a few guests in the restaurant. We had to flag down a server to take our drink order. She refused to give us tap water, stating that she could only serve us bottled water, which she had to charge for. When it came to ordering food, she refused to honor a coupon we had, claiming that ownership had changed. Why not do the right thing and honor the coupon anyway to try to make sure guests have a good experience at your new restaurant?
Since we received poor service and were nickel and dimed twice right off the bat, we decided to leave rather than order, and went to another sushi place down the block, where we had a much better experience.