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  • Part 1 - Father's Day: Shortly after we arrived, I expected to come on Yelp and leave a negative review. Obviously this made a complete 180, as I'm leaving 5 stars instead. I had set reservations for Father's Day a month ahead of time and had called the day before to see if we could be seated indoors instead of on the patio (112 degree heat + a baby), as my original reservation requested. When we arrived, our reservation had not been updated to reflect the change; they had a table for us on the patio. After a short wait, a table indoors had been prepared for us and we were seated. About 5 minutes went by without a server or even menus. Then, a man came by and poured our waters and said our server would be right with us. Then, 15 more minutes went by and we still didn't have menus or a server, and now even the guy who poured our waters was MIA. Frustrated, my husband and I were packing our stuff up to leave. I was upset because this was a first Father's Day treat for him and I wanted it to be perfect. My husband got up to leave, but on the way to the restroom, bumped into Samantha, the manager at the time. He explained to her that we had been waiting for 15-20 mins with no menus, no server, nothing but two waters (then empty). This is where my review turns around. Immediately, Samantha sprung into action to make it right. She put a server on our table right away (Vinnie) and the food and drinks started coming quickly. Our plates and glasses were never empty. Vinnie was the best. He was attentive, fast and generous and treated us very well. He and Samantha were both overly apologetic and paid for our whole meal, which was unnecessary but very much appreciated. Every single thing we ate was FANTASTIC and the ambiance was perfect. Part 2: My mother came to town, and we wanted to treat her to brunch and also celebrate my new job. We requested Vinnie as our server, of course, and like the first time, he was Johnny on the spot with everything. The menu had slightly changed, but every single thing we had was perfect (again), and Vinnie never left our glasses empty... again. We had a wonderful time. So glad we didn't give up on this place. We continue to recommend Americana to all of our friends! We'll be back.
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