UPDATE: The next day, Jim called me back and left a message saying that he wanted to talk and that he saw my review on yelp. Then the next day, one of the owners also called me to discuss the bad experience. When I returned her call, she was incredibly considerate and very apologetic for the way things went. I really appreciated the extra effort she made and will absolutely give Midwood Smokehouse another shot. After all, the food WAS really great.