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  • From the moment you arrive at Luxury Suites international you realize that what you paid for makes you less valuable as a guest than going directly through the hotel. The luxury suites are privately owned therefore you will not get the same service as the others staying in the hotel, something you should be aware of if you choose to reserve through amazon or travelzoo. The "customer service" reps: Natasha and Nicole don't have a clue how to make guests feel welcome. In fact if you booked through Amazon or Travelzoo you will soon be aware that other guests booking directly with the hotel are treated differently. Sometimes it's difficult to put your finger on a person's attitude but in this case there is a bit of animosity for those who took advantage of a special. The hotel is nice but I can't emphasize enough, if you feel that Nicole or Natasha the two "customer service representatives" have an attitude, it's time to call the hotel directly. Natasha treats guests as if they are asking for a handout. While the hotel itself has some wonderful qualities the team at Luxury Suites will make you regret booking through them. Whether you need a pillow, housekeeping or a razor (like most hotels will give you) you will be told told by the signature that this is not their concern. Better spend a few more dollars than dealing with these woman who believe that discount guests are more of a nuisance than a valuable part of their business. Furthermore, if you book through Luxury Suites International, a "balcony vista" with a view of the strip is more like a view of another hotel. Beware as all rooms are non refundable. Live and learn.
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