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| - I've been taking my daughter's here for years, as they usually go to have their manicures/pedicures done, and also their eyebrows waxed. BUT....after the way my oldest daughter and I were treated last Friday, there's absolutely no way anyone from my family will ever return.
Last Friday, May 12, was my birthday and so my daughter wanted to treat me to a manicure. She was also going to get one and we thought it'd be a nice little mother daughter date. Sadly, things didn't go as planned. The place seemed more busy than it normally is, so we just took our seats (paying close attention to who was there before us, and to those who came after we did). We patiently waited and waited for about 30 minutes. Finally, some lady (the one who does the eyebrow waxing) began asking those who were seated, what they wanted done. My daughter stated that she and I both wanted manicures and then I told the lady that there was one lady ahead of us. For some reason, we seemed to have been overlooked, unacknowledged because she did not reply to us, and people who clearly came in after we arrived, were taken back to have work done. I let it go because maybe there was no waiting for what they were having done. Anyways, the lady before us went to have her nails done and my daughter and I continued to wait. We understood that sometimes it gets busy so we didn't mind waiting at all. After about 15 minutes my daughter went to the restroom while I remained seated to listen for one or both of us to be called. While I waited, the lady doing the eyebrow waxing asked me loudly and in a not-so-nice tone "What you want?" I couldn't understand what she was saying, though. I thought she was asking what my name was because they did have a sign-in sheet that no one working there seemed to be following. Anyways, she kept asking me what I thought was what's your name. I replied each time with my name. Honestly, she came off as angry and frustrated. Finally, someone told me that she was actually asking what I wanted. I told her my daughter and I signed in to have manicures done. She rudely told me to just go sit at number 3 chair, so I did. She did look very stressed out so I overlooked the attitude that I felt she had with me. Everyone has bad days and everyone gets stressed, I know I do so I just did as told and I even felt bad for her.
So, I'm seated at number three work station, and no one acknowledges me or says anything to me. That's okay, they're really busy. My daughter comes back from the restroom and stands by me because there were no available seats in the waiting area. After about 10 minutes of standing, my daughter tries to sit next to me in a vacant chair that was placed right next to mine and when she pulled it out to sit, the RUDE!!!!!!! guy doing a manicure at station two, snatched it from her and said, (in a disgusting tone) "Don't sit here!!" Sit over there!!!!!! " I guess referring to where there were no seats for customers, customers who'd signed in, been looked over as if we were not there, spoken to indecently, and who had patiently waited for an hour just to celebrate my birthday and pay $60 plus tips. The way this person spoke to my 21 year old daughter was humiliating for her. She felt like a little child being scolded by mommy and daddy in front of at least 20 people. She tried to brush it off because she wanted to have that special moment with me, getting our nails done together on my birthday. But, I couldn't stay. There was no way I was going to allow her to give these people money for not even knowing basic customer service skills.
We USED to be loyal customers to these people, but no more. We didn't say a word after the guy shamed my daughter. We just quietly walked out. What about our nails? Oh, no problem. We went to "Nails Today" on Tropicana and Eastern. Wow!!! What a difference in the way they treat their customers versus how we were treated at Super Nails. Nails Today asked my daughter to pull up a chair if she'd like to sit by me while I had my nails done and until someone could start on hers. They were warm and welcoming. We couldn't believe it. That day, they even stayed open way past closing time to finish everyone's manicures/pedicures. They were very well deserving of a tip.
So, I think we've found a new place to go to for waxing, manicures, and pedicures. And by doing so, we'll at least get people who are welcoming, who smile, and who know basic customer etiquette.
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