This review is for their service/parts organization ONLY.
The power steering on my 2007 Saturn started giving me major problems until it was no longer derivable. Saturns were part of a GM "service extension" (similar to a recall) where certain VIN numbers were eligible for a part change at no cost. I called a Vans Chevrolet to see if I would qualify only to find out that they refused to change the part for free because I have a salvage title on my car.
I called Chapman's on a whim after getting a $1000 quote from a different auto shop. The employee who I attended me checked my VIN number and told me that even with my salvage title, they would be able to replace the part at no cost ONLY if the faulty part was the steering motor only. I figured it was worth a shot.
I got my car towed to Chapman's by around 9:30am. They took it in, made me wait at their lounge and told me that if the car still needed to get worked by 10:30, they would send me home in one of their free shuttles (for a 10mile radius). I watched TV in their lounge for about 40-50mins while sipping on coffee, cookies and free buttered popcorn. Soon enough my car was ready: the steering motor had been replaced at NO COST (No thanks to you, Van of Chevrolet on Frank Lloyd Blvd) and they had even washed my car squeaky clean- which hadn't been done in months.
I was in and out in under an hour and wasted very little time in my day. I am supper thankful for Erik's help through the process and how awesome they were at attending me.