I've used Global Flowers for over 5 years and they WERE the best in town by far. Now there are NEW OWNERS and they are just like all the other horrible florists in this town. Their excuse this time on my 17th anniversary, after screwing up on Valentine's Day as well, was they were preparing for Mothers a Day?????? It's not even for 2 more weeks. At least be honest when you screw up. I've been a loyal customer and this transfer of ownership has been horrible. I would usually call a business (I did actually try) and give them a chance to make it right but I can tell that was a waste of my time because they screwed up on Valentine's Day and didn't offer to fix anything when I talked to the owner. Not only have you lost a customer who spends a lot on flowers each year, now all of Yelp knows too.