I have never experienced "good" customer service from Honda of Mentor. Last summer they kept my car for 3 months because of continuous airbag recalls and miscommunication. Then recently I went in for device and when I got there after 15 minutes of waiting they came to tell me they were all out of my parts. I also needed an additional part ordered, so they said they would call when it's in. A week later I call and find out the part was in and that I had missed my appointment.
Literally "drives" me crazy. Pun intended.