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  • When you leave the store more frustrated than when you came in... It's a serious issue. One of the crystals on my ring fell out and I was assured over the phone that I could go into any store and they could send it away for repairs at no cost. Stephanie could not have made me feel smaller for bringing in my damaged ring to get repaired... And when she said there would be a charge, and I dared to tell her what Id been told, the haughty attitude came out in a flash. I even called the 1-800# in front of them where the customer service rep confirmed that stone replacement is complimentary regardless of the 2-year warranty! Stephanie continued her attitude when calling the manager and the manager stood firm, despite what their customer service rep on the phone was saying! I walked out with my damaged ring, out of principle... Wouldnt trust these miserable reps with ANY of my business. Way to represent Swarovski.
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