I honestly do like their ice cream. Liked the Thai Tea soft serve so much that I went back two days later to get it again. The product is fine, the delivery not so much.
I fully understand having to wait if there are a lot of people and have no issues with it. Heck I've waited 1.5 hours for a cheesecake before. When I went back there was literally only two people in front of me. The girl at the cash was great, friendly and engaging but I have no idea why she couldn't help with making the ice cream if there were no other people in line and everyone is just waiting. The guy making the ice cream was super slow. Not slow as in paying attention to detail but slow as in I don't know if he woke up yet. It was painful to watch and wait. I got soft serve in a cup, it's suppose to be super quick and easy but I waited almost 10 minutes. I got a small before and a large this time - there was no difference.